What if my merchant decides they do not want to link their bank account after the enrollment email has been sent? March 11, 2021 15:58 Updated You have the option to manually upload bank statements instead of waiting for the merchant to sync their bank account. Related articles What is Plaid? What are your Customer Support hours? What does the merchant have to do to sync their bank accounts? What is the ''Request bank details'' button? Is Plaid secure?